• All goods remain the property of Guild Rosettes and Trophies until payment is received in full.
  • Invoices will be sent direct to the person placing the order. The person placing the order will be deemed responsible for ensuring payment is made in full in accordance with these terms and conditions.
  • Immediate payment is due on receipt of invoice, except for existing customers with an approved account when payment is due within 10 days from the invoice date.
  • For customers without an approved account, the order will be processed only after payment of the confirmation invoice.
  • Orders with a net value of £20.00 or less will incurr a setting up charge of £10.00
  • All prices are exclusive of carriage
  • Orders of £500 and under will be despatched by courier or Post Office Services and will be charged at that companys standard rate, according to weight. The carriage costs will be detailed on the confirmation invoice.
  • We can not accept responsibility for non-delivery of goods after they have been despatched.
  • Please place your order as early as possible and state the date of your event. In high season (between March and October) 5 -6 weeks notice is required to ensure delivery in sufficient time, otherwise a minimum of three weeks notice is required. We will endeavour to fulfill orders outside these timescales subject to prior approval and an agreed surcharge.
  • Where stated measurements and sizes are approximate, Occasionally, ribbon colours can be subject to slight manufacturer's variations.
  • Claims for any shortages or damage in transit must be made within three days of receipt of goods.  Damages will be credited or replaced free of charge at our descretion provided they are returned.
  • Overdue accounts will incurr interest charged at a rate of 8% per month, it is the responsibility of the person placing the order to secure payment. Legal action will be pursued if the account remains unpaid for a period of 60 days